Refund policy

Exchange and return are guaranteed rights for all our customers and apply to all products offered in our store.

All products offered in our store are subject to our exchange and return policy according to the terms and conditions outlined on this page.

Returns or exchanges are accepted if the product is in its original condition and packaging.

Exchange or return requests are processed within 3 business days.

If your return or exchange request is approved, the delivery representative will reach you within 3-5 business days.

To request a return or exchange, please send a message via WhatsApp to the number listed on your shipping label, or contact us through our contact page.

The customer is responsible for the return or exchange costs unless the product does not meet our specifications, in which case we will cover the costs.